About Support at SEMTEK

 

At SEMTEK, we maintain an in-house support team to ensure your requests are managed directly by us, not by an outsourced agency. This approach allows us to deliver superior support services alongside our offerings.

Our Support Engineers are committed to responding to your requests daily, typically within a few hours.

Our team adheres to strict guidelines to ensure your support requests and data remain confidential at all times, in line with Vietnamese regulations.

Contacting Support at SEMTEK

To reach our Support Engineers, log in to the Client Area and start a new conversation in the chat box.

For a premium support experience:

✓ Send your support request immediately after opening a chat so we can quickly assign it to the relevant department and resolve your issue.

✓ Avoid starting new conversations or sending multiple emails for the same request, as this may increase your waiting time.

In addition to our 24/7 Managed Support, visit our Technical Documentation at semtek.vn/docs and our Help Center at help.semtek.vn for tutorials and guides.

SupportFully ManagedSemi Managed
Network related issues🗹🗹
Failure of server to boot🗹🗹
OS upgrades🗹🗹
Hardware failures (dedicated servers)🗹🗹
Software migrations (PHP, MySQL) (cPanel only)🗹⦸
Load problems or sluggishness🗹⦸
Package installations via package manager (YUM, RPM)🗹⦸
DNS Configuration🗹⦸
Non scripted task automation🗹⦸
Firewall setup & troubleshooting🗹⦸
E-mail configuration🗹⦸
Custom Apache configurations (Apache modules) (cPanel only)🗹⦸
Backup configurations🗹⦸
Best effort for 3rd party script configurations and/or website errors🗹⦸

Note: Semi managed support scope will assist you by sending you guides and documents that could help you identify and investigate your issues